SMART Estimator

Fix it yourself: License not detected

Oh no, if you come across this section of the documentation, then it means that your license is not working despite the fact that you entered the correct license key. Our team at SMART Estimator understands your frustration and has provided solutions to your licensing problems in this troubleshooting section. Do not worry, by following the step-by-step guide below, you will be up and running in no time!

You have a licence for a previous version

It may be the case that the license you currently have is a previous version instead of the latest SMART Estimator release. Double-check that your license is the latest version of SMART Estimator. If you wish to update your license and use the latest version of SMART Estimator, please contact Sales by clicking on this link here.

Internet connection issues

If you are experiencing problems connecting to the internet, ensure that your Wireless or Ethernet connections are active and stable. If you are experiencing problems with a poor or non-existent internet connection, please contact your organization’s IT department or network administrator for further assistance.

System time is desynchronised

If your system time is not automatically adjusting to daylight savings time, Nalpeiron Zentitle will be unable to verify your license as it creates a desync.

To resolve this issue, go to the Date and Time settings and look for the ‘Adjust for daylight saving time automatically’ setting. Check to see if this setting is enabled and then try to verify your license again.

All of the steps above have not been successful.

In the event that all else fails, we recommend you contact our customer support team for assistance. Our customer support team would appreciate the opportunity to investigate your problem further, provide further assistance, and possibly escalate it to development.

To contact the customer support team, click the button below.