Sync Button Summary
Once you’ve submitted your SMART Forms, the last step is to sync them to SMART Manager.
On the Sync Tab, you’ll see the current sync status, when you last synced the SMART Forms mobile app and your connection status. You’ll also see any pending SMART Forms that need to be synced to SMART Manager.
SMART Forms are Synced
Any unsynced forms will be shown in a queue below your sync status. Pending forms, that are awaiting to be synced will be highlighted in orange and failed to sync forms will be highlighted in red.
To manually trigger the sync, simply click on the Green Sync Button and wait till it’s finished syncing.
Automatic Sync and Diary Entries
The app also syncs automatically every few minutes, and as soon as you are back online. Diary entries and their files wait in the Sync Queue in the same way as forms, each file listed under its entry.
If you tap SYNC with no connection, a message tells you the app is offline. Your forms and entries stay in the queue until you are back online.
The Sync screen can still show “Connected” after your device loses signal. The icon at the top of the screen shows the real state.
I’m unable to Sync my Forms.
If you have poor or no signal at the site, you will need to get to an area with a stable connection (Wi-Fi or mobile data) and then sync to ensure data is consistently and safely uploaded to SMART Manager. If you have any further issues, please click here or contact support.
