Smart Scaffolder Support
At SMART Scaffolder, we’re here to help you get the most out of your SMART Scaffolder software. Our expert support team is ready to assist you with any technical queries, onboarding help, or product guidance.
Support Channels
Phone Support
Speak directly with our support specialists during published hours.
Phone number available on our Contact page.
Email Support
Reach us at any time at support@smartscaffolder.com
Help Centre
24/7 self-service access to FAQs, guides, and troubleshooting resources.
Support Hours
Week Days
Monday – 09:00 – 17:00 (UK Time)
Tuesday – 09:00 – 14:00 (UK Time)*
Wednesday – 09:00 – 17:00 (UK Time)
Thursday – 09:00 – 17:00 (UK Time)
Friday – 09:00 – 17:00 (UK Time)
Weekends
Closed
Bank Holidays
Closed (UK Public Holidays)
Important Notice:
Due to temporary staffing constraints, we are currently unable to guarantee phone or email support on Tuesday afternoons after 2:00 PM. We are actively working to restore full coverage and appreciate your understanding.
Onboarding Support
New subscribers to SMART Estimator or SMART Manager benefit from a dedicated Customer Success Manager for the first 6 weeks. Your CSM will assist with:
- Setup & onboarding
- Cloud data configuration
- Team training & usage best practices
Typical Resolution Times
- We aim to resolve tickets within 1-2 business days
- For urgent tickets we always strive for same day resolutions where possible
- More complex queries escalated to second-line support may take longer
More Information
For more information please read our Service Level Agreement.
